Customer Support NL/ENG - Working Student
Moss · Berlin
What you'll do
Respond to customer inquiries in Dutch and English across live chat, email and phone, giving accurate answers quickly Own customer queries from first contact through to resolution Work directly with the Berlin support team to troubleshoot complex account issues Guide new corporate users through the web and mobile app, pointing them to self-service resources and documentation Share customer feedback with the team and contribute to improving internal support processes
What you need
Initial experience in customer support, client services, or another user-facing role Business-fluent English (C1/C2) and Dutch (native or C1+) Experience in fintech, SaaS or banking is a plus Interested in a long-term path at Moss Solves customer problems efficiently and with empathy Adapts tone to different customer personalities and stays calm in stressful conversations Picks up new software, CRM tools (such as Zendesk or Salesforce) and internal workflows quickly Writes and speaks clearly, in both Dutch and English Reliable and comfortable working as part of an onsite team
What you get
Top-of-market compensation package, including equity. Our vibrant offices are at the heart of our culture, where in-person time fuels collaboration and connection over weekly breakfasts and Friday demos. Additional benefits include: 20 days “work from abroad”, 600EUR/GBP Learning & Development Budget, and other local benefits. Unless stated otherwise, benefits apply to full-time positions (interns and working students receive a tailored package).
