Internship - Success Architect

Customer Ownership & Operations

• Support pilot accounts and help customers get live with AI agents
• Assist with customer communications, answer questions, and resolve basic issues
• Help track agent performance and customer health metrics
• Support customer workshops and training sessions

Agent Development

• Help build and refine AI agents alongside the team
• Support workflow creation for onboarding and pilot management
• Work with automation tools (n8n, Zapier) to improve internal efficiency
• Document best practices and playbooks

Cross-Functional Collaboration

• Help translate customer feedback into insights for product and engineering teams
• Support operational tasks that help telli scale
• Prepare materials for customer and team meetings
• Jump in wherever needed to move projects forward

• You really enjoy working with customers and help them succeed
• You're tech-savvy (or have a semi-technical background)
• You're an excellent communicator in both English and German - especially writing
• You've experimented with AI agents or workflows and understand topics like prompt engineering
• You're organized, hands-on, and not afraid of unglamorous work
• You're early in your career and hungry to learn fast

• You have a pure business background but never worked with workflows or AI agents
• You only like 'strategic' work
• You want to work 9-5 or remotely