After-Sales & Strategic Operations Intern (m/f/d)

CarOnSale · Berlin

InternshipGerman needed: fluent

Still open on 1 Nov

You apply on the company's own website.

What you will do

Process work: You support the further development of our after-sales processes, from payment processing and document dispatch to complaint handling and customer support.
Automation: You support the optimization of our Customer Care area and help implement AI tools and automations.
Data-based analysis: You support the analysis of existing processes, such as processing times, complaint rates, and ticket volumes, and help derive improvement measures.
Reporting: You help create reports and presentations that communicate performance metrics to management.
Teamwork: You work closely with Customer Care, Payments, and Logistics and support process optimization projects.

Must-have

Studying business administration, economics, industrial engineering, logistics, data, or a related field, or already holding a degree
Analytical and structured thinking combined with a hands-on mentality
Confident handling of numbers and data; Excel and PowerPoint are a given
AI-oriented way of working; you actively use tools such as Claude, ChatGPT, or Gemini in your everyday work
German C1 and English C1; both languages are part of everyday work

Nice to have

Initial experience through internships in operations, customer service, consulting, or business development
Enjoyment of direct customer contact and clear written communication
SQL or initial experience with BI tools

Process work: You support the further development of our after-sales processes, from payment processing and document dispatch to complaint handling and customer support.
Automation: You support the optimization of our Customer Care area and help implement AI tools and automations.
Data-based analysis: You support the analysis of existing processes, such as processing times, complaint rates, and ticket volumes, and help derive improvement measures.
Reporting: You help create reports and presentations that communicate performance metrics to management.
Teamwork: You work closely with Customer Care, Payments, and Logistics and support process optimization projects.

Must-have

Studying business administration, economics, industrial engineering, logistics, data, or a related field, or already holding a degree
Analytical and structured thinking combined with a hands-on mentality
Confident handling of numbers and data; Excel and PowerPoint are a given
AI-oriented way of working; you actively use tools such as Claude, ChatGPT, or Gemini in your everyday work
German C1 and English C1; both languages are part of everyday work

Nice to have

Initial experience through internships in operations, customer service, consulting, or business development
Enjoyment of direct customer contact and clear written communication
SQL or initial experience with BI tools