Technical Support Manager | Working Student / Werkstudent (f/m/d)

Superchat · Berlin

WerkstudentGerman needed: fluent

Still open on 11 Nov

You apply on the company's own website.

Key facts

You take responsibility for handling customer inquiries via our live chat
You are the central escalation point and work closely with your team to coordinate and resolve customer concerns in a structured manner
You support a diverse customer base from various industries and regions

You ideally bring experience in direct customer contact and/or support and have a good technical understanding, preferably in a B2B or SaaS environment
You have language skills in German and English (B2 - C2 level), both written and spoken
You have strong analytical skills, high problem-solving competence and resilience
You work with high personal responsibility, proactively and are motivated

We believe in on-site collaboration: we like to be together in the Berlin office. That's where the best ideas are born, decisions are made faster, we learn from each other and grow closer as a team. We offer some flexibility for remote work, but our default and our energy lie in the shared office routine
We are an international team with the most diverse cultural backgrounds and languages - openness, mutual respect and the exchange of different perspectives characterize our collaboration
We value ambition and motivation - we look for people who take responsibility, show initiative and want to develop quickly
We work with high personal responsibility and a strong learning mindset - asking questions, staying curious and continuously improving is part of our culture
We value humbleness and team spirit - no ego, open feedback and the willingness to learn from each other are more important to us than titles
Regular company and team events
An inclusive and exciting start-up culture that enables rapid professional and personal growth
Beautiful office in the heart of Berlin (Prenzlauer Allee 242) with free snacks, drinks and top equipment

You take responsibility for handling customer inquiries via our live chat
You are the central escalation point and work closely with your team to coordinate and resolve customer concerns in a structured manner
You support a diverse customer base from various industries and regions

You ideally bring experience in direct customer contact and/or support and have a good technical understanding, preferably in a B2B or SaaS environment
You have language skills in German and English (B2 - C2 level), both written and spoken
You have strong analytical skills, high problem-solving competence and resilience
You work with high personal responsibility, proactively and are motivated

We believe in on-site collaboration: we like to be together in the Berlin office. That's where the best ideas are born, decisions are made faster, we learn from each other and grow closer as a team. We offer some flexibility for remote work, but our default and our energy lie in the shared office routine
We are an international team with the most diverse cultural backgrounds and languages - openness, mutual respect and the exchange of different perspectives characterize our collaboration
We value ambition and motivation - we look for people who take responsibility, show initiative and want to develop quickly
We work with high personal responsibility and a strong learning mindset - asking questions, staying curious and continuously improving is part of our culture
We value humbleness and team spirit - no ego, open feedback and the willingness to learn from each other are more important to us than titles
Regular company and team events
An inclusive and exciting start-up culture that enables rapid professional and personal growth
Beautiful office in the heart of Berlin (Prenzlauer Allee 242) with free snacks, drinks and top equipment