Working Student Customer Care (all genders) - 100% Remote

Wemolo · Remote - Germany

WerkstudentGerman needed: fluent

Still open on 12 Nov

You apply on the company's own website.

Key facts

Level 1 Support: You process customer tickets via Salesforce and communicate exclusively in writing with drivers. You answer questions about parking processes, payments, and contractual penalties and quickly find a suitable solution.
Level 2 Support: Step by step you grow into Level 2 Support. Here you handle complex cases such as objections, owner changes, installment payments, or data requests from authorities. You evaluate parking data, weigh arguments, and find a fair solution for our drivers.
Innovation & Improvement: You question existing processes, develop your own improvement proposals, and actively contribute to making procedures simpler and more efficient.
Team Lead Support: You support your team lead Änne in varied projects and take on smaller project-related tasks.

You are studying in a relevant degree program and are enrolled there for at least one more year.
Initial experience in customer care is ideal but not mandatory.
You enjoy communicating with people and keep a cool head even in stressful or emotional situations. You always work in a friendly, confident, and solution-oriented manner.
You work with a lot of initiative, actively seek feedback, and engage in open exchange with your colleagues to continuously optimize processes.
You speak German at C2 level and ideally English at B2 level.

You work closely with the Customer Care and Customer Success teams and thus learn customer care from different perspectives. Your team lead Änne is available as a contact person, gives you regular feedback, and supports your development
Your input counts. Through your active participation and own initiatives you can directly influence our processes and see the results of your work. You get the freedom to contribute your own ideas and take responsibility
Your well-being is the basis for strong performance. So you stay fit and satisfied even from afar, we support you with a monthly meal allowance
AI is part of our workflow – for better insights, faster solutions, and fewer repetitive tasks
Real connections – also beyond daily business. Celebrate successes with us at legendary team events and Spirit Days
Stay balanced with EGYM Wellpass or Urban Sports Club – nationwide access to 1,000+ sports and health facilities

Level 1 Support: You process customer tickets via Salesforce and communicate exclusively in writing with drivers. You answer questions about parking processes, payments, and contractual penalties and quickly find a suitable solution.
Level 2 Support: Step by step you grow into Level 2 Support. Here you handle complex cases such as objections, owner changes, installment payments, or data requests from authorities. You evaluate parking data, weigh arguments, and find a fair solution for our drivers.
Innovation & Improvement: You question existing processes, develop your own improvement proposals, and actively contribute to making procedures simpler and more efficient.
Team Lead Support: You support your team lead Änne in varied projects and take on smaller project-related tasks.

You are studying in a relevant degree program and are enrolled there for at least one more year.
Initial experience in customer care is ideal but not mandatory.
You enjoy communicating with people and keep a cool head even in stressful or emotional situations. You always work in a friendly, confident, and solution-oriented manner.
You work with a lot of initiative, actively seek feedback, and engage in open exchange with your colleagues to continuously optimize processes.
You speak German at C2 level and ideally English at B2 level.

You work closely with the Customer Care and Customer Success teams and thus learn customer care from different perspectives. Your team lead Änne is available as a contact person, gives you regular feedback, and supports your development
Your input counts. Through your active participation and own initiatives you can directly influence our processes and see the results of your work. You get the freedom to contribute your own ideas and take responsibility
Your well-being is the basis for strong performance. So you stay fit and satisfied even from afar, we support you with a monthly meal allowance
AI is part of our workflow – for better insights, faster solutions, and fewer repetitive tasks
Real connections – also beyond daily business. Celebrate successes with us at legendary team events and Spirit Days
Stay balanced with EGYM Wellpass or Urban Sports Club – nationwide access to 1,000+ sports and health facilities