Working Student Customer Success (x/f/m)

Doctolib · Berlin · 20 hours a week

WerkstudentGerman needed: fluent

Still open on 1 Nov

You apply on the company's own website.

Key facts

You coordinate internal tasks by distributing incoming requests to the team and ensuring a good flow of information
You are in direct contact with our customers – both in writing and by phone – process their concerns, accompany structural changes and proactively inform about product news or additional offers
You support the team and the team lead in administrative processes and ensure that the working day runs smoothly
You actively contribute to projects for internal process optimization and support the documentation and preparation of learning content for the team

You are enrolled full-time at a university
You are interested in the field of digitalization, especially in healthcare, and like to bring your communicative nature to working with customers
You enjoy administrative tasks, like to work in a solution- and detail-oriented manner and have a technical affinity
You have an independent and proactive way of working and enjoy working in a team
You have German language skills at C1 level as well as good English skills in word and writing
You have already worked in customer service or sales
You have already gained initial experience in a SaaS company or in healthcare

A structured and individual onboarding as part of our Doctolib Academy as well as a wide range of internal training programs
A Deutschlandticket sponsored by Doctolib or the takeover of your semester ticket
28 vacation days per year (pro-rated based on your working hours)
The possibility to work 10 days per year from abroad (after 6 months)
A company health insurance with many additional benefits and subsidies (after 6 months)
A flexible working model that enables hybrid and office-based work
Regular breakfast offers in the office as well as subsidies for your grocery shopping
A subsidized sports offer with our partner Urban Sports Club

You coordinate internal tasks by distributing incoming requests to the team and ensuring a good flow of information
You are in direct contact with our customers – both in writing and by phone – process their concerns, accompany structural changes and proactively inform about product news or additional offers
You support the team and the team lead in administrative processes and ensure that the working day runs smoothly
You actively contribute to projects for internal process optimization and support the documentation and preparation of learning content for the team

You are enrolled full-time at a university
You are interested in the field of digitalization, especially in healthcare, and like to bring your communicative nature to working with customers
You enjoy administrative tasks, like to work in a solution- and detail-oriented manner and have a technical affinity
You have an independent and proactive way of working and enjoy working in a team
You have German language skills at C1 level as well as good English skills in word and writing
You have already worked in customer service or sales
You have already gained initial experience in a SaaS company or in healthcare

A structured and individual onboarding as part of our Doctolib Academy as well as a wide range of internal training programs
A Deutschlandticket sponsored by Doctolib or the takeover of your semester ticket
28 vacation days per year (pro-rated based on your working hours)
The possibility to work 10 days per year from abroad (after 6 months)
A company health insurance with many additional benefits and subsidies (after 6 months)
A flexible working model that enables hybrid and office-based work
Regular breakfast offers in the office as well as subsidies for your grocery shopping
A subsidized sports offer with our partner Urban Sports Club