Working Student Customer Service (m/f/x)

Bertelsmann · Düren · 20 hours a week

WerkstudentGerman needed: fluent

Still open on 12 Nov

You apply on the company's own website.

Key facts

Customer-oriented support: You answer our customers' concerns in a friendly, reliable and solution-oriented manner via the provided communication channels
Structured case processing: You record and process customer inquiries conscientiously in our systems and ensure that information is documented completely and traceably
Joint solution finding: For more complex issues you work closely with your colleagues and the responsible departments to find suitable and sustainable solutions
Binding communication: You inform customers clearly and understandably about the current processing status and reliably keep agreed feedback
Active further development: With your observations and ideas you support the team in questioning existing processes and continuously improving the customer experience

Studies: You are enrolled at a university or college, for example in a business administration, communications-related or comparable degree program
Customer orientation: Ideally you have already gained initial experience in customer service, call center, retail or another service-oriented environment
IT skills: You are confident using common MS Office applications. You quickly and curiously familiarize yourself with new customer service and CRM systems
Language skills: For communication with our customers and colleagues you have very good German skills and good English skills
Soft skills: A strong service orientation, communication skills and a sense of responsibility characterize you. You listen attentively, enjoy working in a team and keep an overview even with multiple inquiries

Responsibility from day one: Take on your own tasks and contribute actively as a full team member
Flexible work: Coordinate your working hours flexibly with your studies and our team
Grow together: Benefit from structured onboarding, direct feedback and an open team culture
Attractive extras: Look forward to a subsidy for the Germany ticket and attractive corporate benefits
ArvatoCare: Use our free company health insurance with an annual health budget

Customer-oriented support: You answer our customers' concerns in a friendly, reliable and solution-oriented manner via the provided communication channels
Structured case processing: You record and process customer inquiries conscientiously in our systems and ensure that information is documented completely and traceably
Joint solution finding: For more complex issues you work closely with your colleagues and the responsible departments to find suitable and sustainable solutions
Binding communication: You inform customers clearly and understandably about the current processing status and reliably keep agreed feedback
Active further development: With your observations and ideas you support the team in questioning existing processes and continuously improving the customer experience

Studies: You are enrolled at a university or college, for example in a business administration, communications-related or comparable degree program
Customer orientation: Ideally you have already gained initial experience in customer service, call center, retail or another service-oriented environment
IT skills: You are confident using common MS Office applications. You quickly and curiously familiarize yourself with new customer service and CRM systems
Language skills: For communication with our customers and colleagues you have very good German skills and good English skills
Soft skills: A strong service orientation, communication skills and a sense of responsibility characterize you. You listen attentively, enjoy working in a team and keep an overview even with multiple inquiries

Responsibility from day one: Take on your own tasks and contribute actively as a full team member
Flexible work: Coordinate your working hours flexibly with your studies and our team
Grow together: Benefit from structured onboarding, direct feedback and an open team culture
Attractive extras: Look forward to a subsidy for the Germany ticket and attractive corporate benefits
ArvatoCare: Use our free company health insurance with an annual health budget