Working Student Customer Success Manager (w/m/d)

You support our customers with their inquiries and concerns and are the first point of contact by phone and email. Your focus is on telephone customer support, as well as the reliable processing of incoming emails. You work in a fixed team and assist in processing and forwarding customer concerns. You work closely with various operational teams at Enpal to resolve issues in a structured manner. You continuously develop yourself through regular training on our products, processes, and internal procedures.

Enrolled student with a service-oriented way of working and enjoyment in dealing with people. You have very good German skills (at least C1) written and spoken. You are a communicative, empathetic, and solution-oriented personality with strong team spirit You already have initial experience in customer service or similar areas, or are an ambitious career changer You have a positive, open charisma and place great value on reliable and service-oriented customer care.

Work in Germany's first green unicorn and actively shape the solar energy transition. The sun shines all over the world - at Enpal you'll find a highly motivated and diverse team with more than 65 different nationalities. Prefer keeping your pet at home or keeping your colleagues company in the office? Even after the pandemic, we offer you a hybrid work model. We fulfill every startup cliché - in our modern office in Berlin-Friedrichshain you'll find everything your heart desires, from ping-pong table and yoga corner to rooftop terrace and stocked beverage fridges. Your kick-start at Enpal - get to know the company, your team colleagues, and our founder Mario on your onboarding day. Stay up to date - whether it's company figures at our monthly all-hands meetings or how a photovoltaic system works at lunch & learn, you always know exactly what's going on. Energy transition only works together - at Enpal you can expect a legendary team spirit and unforgettable team events. No progress without mistakes - we live a strong feedback culture and grow with your input, either personally or anonymously via our feedback tool Culture Amp.