Working Student: Customer Support & Community Management | Languages: German & English + French, Italian or Polish (m/f/d)

everdrop GmbH · Munich · 20 hours a week

WerkstudentGerman needed: fluent

Still open on 2 Nov

You apply on the company's own website.

What you will do

You handle written customer inquiries and not only solve problems but also delight customers with fast, clear and friendly responses.
You moderate and engage our community on social media (Instagram, TikTok and Facebook).
Through close cooperation with the Social Media Content and Influencer Marketing team, you ensure that questions are answered and our mission is communicated in an engaging way.
As an integral part of our Customer Support team, you serve as a link between our customers, marketing, product management and logistics.
You support the maintenance of our internal knowledge base and the Help Center on our website.

You are looking for a working-student position with 20 hours per week where you can both contribute and learn for at least 12 months.
Language skills: You have very good written and spoken German skills (C2), good English skills (B2/C1), and very good French, Italian and/or Polish skills (C1), especially in writing.
You are currently studying for a bachelor's or master's degree in communications/media studies, marketing, online or digital marketing, linguistics, German studies, English studies or a comparable field.
You are a strong communicator who finds the right tone, is precise and can explain complex topics simply, even during stressful periods.
You work carefully and quickly.
Initial Customer Support experience is a plus, but your enthusiasm and willingness to learn are even more important to us.

You handle written customer inquiries and not only solve problems but also delight customers with fast, clear and friendly responses.
You moderate and engage our community on social media (Instagram, TikTok and Facebook).
Through close cooperation with the Social Media Content and Influencer Marketing team, you ensure that questions are answered and our mission is communicated in an engaging way.
As an integral part of our Customer Support team, you serve as a link between our customers, marketing, product management and logistics.
You support the maintenance of our internal knowledge base and the Help Center on our website.

You are looking for a working-student position with 20 hours per week where you can both contribute and learn for at least 12 months.
Language skills: You have very good written and spoken German skills (C2), good English skills (B2/C1), and very good French, Italian and/or Polish skills (C1), especially in writing.
You are currently studying for a bachelor's or master's degree in communications/media studies, marketing, online or digital marketing, linguistics, German studies, English studies or a comparable field.
You are a strong communicator who finds the right tone, is precise and can explain complex topics simply, even during stressful periods.
You work carefully and quickly.
Initial Customer Support experience is a plus, but your enthusiasm and willingness to learn are even more important to us.