Working Student - FINN Station Munich (m/w/x)

Shape and manage the daily operations at the FINN Station, from vehicle handover to return, with the highest level of service quality. Build continuous feedback loops to continuously improve the customer experience directly on site. Create clear process documentation and KPI dashboards to measure and improve operational station performance. Support the development and expansion of scalable partnerships with external service providers to ensure smooth operations. Provide customers with outstanding service and solve day-to-day challenges pragmatically and with a solution-oriented approach. Actively help strengthen FINN's physical presence and brand perception on site.

Must-have:

• Enrolled at a state-recognized university with the ability to work 20 hours per week during the semester and up to 40 hours per week during semester breaks.
• Excellent communication skills and a strongly service-oriented, customer-focused approach to work.
• A strong hands-on mentality and entrepreneurial thinking, with enthusiasm for taking initiative independently.
• A valid Class B driver's license for passenger cars, fluent German skills (C1/C2) and good English skills (B2).

Nice-to-have:

• Initial practical experience in customer experience, customer service or operations.
• A creative and structured approach to solving unexpected operational challenges.