Working Student (f/m/d) Complaint Management & Support Coordination

Siemens Healthineers AG · Erlangen · at least 15 hours a week

WerkstudentGerman needed: fluent

Still open on 7 Nov

You apply on the company's own website.

Key facts

As a Working Student (f/m/d) you support our team in the area of Complaint Management and act as an important interface between various support units. Among other things, you take on the following tasks:
Processing and tracking of customer complaints (Complaints)
Communication with internal and external contacts via email
Maintenance and documentation of processes in SAP
Coordination and alignment between various support and service units
Support in the analysis of problems and identification of connections
Tracking of open topics until successful resolution
Support in the optimization of existing processes

You are studying in any field
You are ideally available to us long-term
You are confident in using MS Office
You have very good German and English skills in word and writing
You are confident in using email communication and digital applications
You have a quick grasp and the ability to understand complex matters
You have analytical thinking skills and the ability to recognize connections
Your way of working is structured, independent and reliable
You convince with strong communication skills and enjoyment of working with different contacts
You have a customer- and service-oriented mindset

Siemens Healthineers is a globally leading medical technology company. With more than 74,000 dedicated employees in over 70 countries, we shape the future of healthcare. Every day, about five million patients worldwide benefit from our innovative technologies and services from the areas of diagnostics and therapeutic imaging, laboratory diagnostics and molecular medicine as well as from our digital health and enterprise services.
Our corporate culture values different perspectives, open discussions and the willingness to question conventions. Constant change is part of our daily work. We want to drive change in our industry instead of just reacting to it. That's why we invite you to take on new challenges, test your own ideas and celebrate successes.
We value diversity and equal opportunity and welcome applications with diverse backgrounds and especially from people with disabilities.

As a Working Student (f/m/d) you support our team in the area of Complaint Management and act as an important interface between various support units. Among other things, you take on the following tasks:
Processing and tracking of customer complaints (Complaints)
Communication with internal and external contacts via email
Maintenance and documentation of processes in SAP
Coordination and alignment between various support and service units
Support in the analysis of problems and identification of connections
Tracking of open topics until successful resolution
Support in the optimization of existing processes

You are studying in any field
You are ideally available to us long-term
You are confident in using MS Office
You have very good German and English skills in word and writing
You are confident in using email communication and digital applications
You have a quick grasp and the ability to understand complex matters
You have analytical thinking skills and the ability to recognize connections
Your way of working is structured, independent and reliable
You convince with strong communication skills and enjoyment of working with different contacts
You have a customer- and service-oriented mindset

Siemens Healthineers is a globally leading medical technology company. With more than 74,000 dedicated employees in over 70 countries, we shape the future of healthcare. Every day, about five million patients worldwide benefit from our innovative technologies and services from the areas of diagnostics and therapeutic imaging, laboratory diagnostics and molecular medicine as well as from our digital health and enterprise services.
Our corporate culture values different perspectives, open discussions and the willingness to question conventions. Constant change is part of our daily work. We want to drive change in our industry instead of just reacting to it. That's why we invite you to take on new challenges, test your own ideas and celebrate successes.
We value diversity and equal opportunity and welcome applications with diverse backgrounds and especially from people with disabilities.