Working Student - Customer Care (f/m/d)
Instagrid · 16 to 20 hours a week
WerkstudentGerman needed: none
Still open on 1 NovWhat you will do
- Pilot requests: Receive, review and prioritize incoming demo requests, confirm unit availability and maintain an accurate Pilot Fleet inventory
- Fulfillment: Prepare, pack and dispatch pilot units with the appropriate accessories, issue shipping and return documentation and track each unit from dispatch through to return
- Communication: Maintain close contact with the Sales team and customers to ensure seamless delivery and pickup
- Inspection and service: Coordinate inspections and functional tests of returned units with the Service team and schedule repairs and upgrades to bring units back into circulation quickly
- Analytics: Maintain Pilot Fleet reporting (utilization, turnaround time, demo-to-order conversion, fleet condition) and prepare monthly insights for Customer Care and Sales leads
- Process improvement: Identify friction points in the demo process, propose solutions and help document standard procedures in Confluence
- Customer Care support: Support the team with day-to-day support tickets and Salesforce-based Order-to-Cash processing
- Enablement: Support all stakeholders involved through structured documentation and process support
What you need
- Currently enrolled in a Bachelor’s or Master’s program in Business Administration, Industrial Engineering, Logistics, Supply Chain Management or a comparable field
- Availability of 16–20 hours per week during the semester, with increased capacity during semester breaks, on-site in Ludwigsburg
- A hands-on, structured approach to work and a strong sense of ownership for maintaining a physical fleet and the data that supports it
- Proficiency in working with AI tools (e.g. Claude, ChatGPT)
- Dependable and self-motivated, with the ability to manage multiple concurrent requests effectively
- Fluent in English, with strong written and verbal communication skills
- Nice to have: German language skills and initial exposure to enterprise software (Jira, Salesforce, NetSuite)