Working Student (m/f/d) - Customer Success Management & Data/AI

SAP SE · Walldorf

WerkstudentGerman needed: fluent

Still open on 9 Nov

You apply on the company's own website.

Key facts

You'll work alongside Customer Success Managers on real customer programmes and internal tooling projects. Your work directly supports how SAP customers adopt and use Data & AI solutions.
Help plan and run customer events such as Innovation Days and workshops
Build and maintain a central Data & AI Use Case database for customer and demo examples
Develop BDC customer use cases in collaboration with the CSM team
Plan and execute demand generation activities, including digital campaigns and lead generation
Consolidate reporting tools and frameworks for customer success processes, including account planning and business review sessions
Support the rollout and optimisation of CSM tooling to improve process efficiency

You're studying Business Administration or a related field, looking to build experience in customer success and data-driven work. You're organised, collaborative, and comfortable turning information into clear outputs.
A background in Business Administration or a comparable degree programme
Advanced proficiency in Microsoft Excel for data handling and reporting
A collaborative approach to working with customer-facing teams
Customer Orientation - you keep the customer perspective in mind when shaping tools and content, strong organisational skills to manage several tasks in parallel
Fluency in German and English is required for this role
Location: Walldorf office
We also look for people who communicate clearly, keep the customer in mind, and enjoy finding smart solutions to problems - whatever stage of your career you're at.
In addition to the role-specific skills above, all student and early talent positions at SAP look for candidates who are open to working with AI tools - including agentic AI - to automate everyday tasks, prototype ideas, and build confidence in AI-assisted ways of working from day one.

You'll work alongside Customer Success Managers on real customer programmes and internal tooling projects. Your work directly supports how SAP customers adopt and use Data & AI solutions.
Help plan and run customer events such as Innovation Days and workshops
Build and maintain a central Data & AI Use Case database for customer and demo examples
Develop BDC customer use cases in collaboration with the CSM team
Plan and execute demand generation activities, including digital campaigns and lead generation
Consolidate reporting tools and frameworks for customer success processes, including account planning and business review sessions
Support the rollout and optimisation of CSM tooling to improve process efficiency

You're studying Business Administration or a related field, looking to build experience in customer success and data-driven work. You're organised, collaborative, and comfortable turning information into clear outputs.
A background in Business Administration or a comparable degree programme
Advanced proficiency in Microsoft Excel for data handling and reporting
A collaborative approach to working with customer-facing teams
Customer Orientation - you keep the customer perspective in mind when shaping tools and content, strong organisational skills to manage several tasks in parallel
Fluency in German and English is required for this role
Location: Walldorf office
We also look for people who communicate clearly, keep the customer in mind, and enjoy finding smart solutions to problems - whatever stage of your career you're at.
In addition to the role-specific skills above, all student and early talent positions at SAP look for candidates who are open to working with AI tools - including agentic AI - to automate everyday tasks, prototype ideas, and build confidence in AI-assisted ways of working from day one.