Customer Success Internship (f/m/d)

bunch · Hamburg

InternshipGerman needed: none

Still open on 1 Nov

You apply on the company's own website.

What you'll do

You will be part of our Customer success team, taking care of and fully contributing to the customer experience of our users
You will review, check customer data, and work with our operations team.
You will support our account managers and work closely on accounts where you own the investor communications
Most importantly, you will identify and take ownership of your own projects, driving meaningful improvements across our company and Customer Success processes
To make this happen, you will work closely with teams across bunch, foster cross-functional collaboration, and bring your projects from idea to implementation

Previous experience in a fast-paced environment (VC, consulting, investment banking, etc.) or a customer-related role, ideally at a startup company
Customer-centric mindset and the ability to respond quickly and work well under pressure
Excellent attention to detail - you are able to catch the corner case every time and are a reliable team member
You are a great self-organizer and have top-tier project management skills plus a love for processes and results
You have a basic understanding of core financial concepts and a keen interest in venture and private asset investing
You have good English, and ideally German
You are team-oriented and ambitious and bring fun energy to work

You'll have the unique opportunity to help us scale a thriving Fintech startup to broad market adoption and gain valuable insights from experienced entrepreneurs
You will support our Customer Success Team on business-crucial topics from execution to process improvement, tackling real-life customer challenges
You'll have a direct impact on user experience and the success of the business by ensuring the deals we facilitate are executed at the highest possible quality
This role is set up to equip you with the skills to succeed in a full-time Customer Success or Account Management role at bunch, a VC, or any other startup
Make your mark in a mission-driven FinTech startup that values each of its bunchies
Be mentored by experienced operators and founders, that take your development seriously
Learn fast in a culture that values ownership, creativity, and trust and always strives to empower others
Additionally enjoy benefits in mobility, food and learning
Take part in a network of people passionate about investment and work closely with the most interesting players in the private market.
Benefit from working with a diverse mix of talents, unrivalled energy, and team spirit within a culture of drive and ownership
Flexible hours and a remote office setup with possibility to work in our coworking space in Hamburg

You will be part of our Customer success team, taking care of and fully contributing to the customer experience of our users
You will review, check customer data, and work with our operations team.
You will support our account managers and work closely on accounts where you own the investor communications
Most importantly, you will identify and take ownership of your own projects, driving meaningful improvements across our company and Customer Success processes
To make this happen, you will work closely with teams across bunch, foster cross-functional collaboration, and bring your projects from idea to implementation

Previous experience in a fast-paced environment (VC, consulting, investment banking, etc.) or a customer-related role, ideally at a startup company
Customer-centric mindset and the ability to respond quickly and work well under pressure
Excellent attention to detail - you are able to catch the corner case every time and are a reliable team member
You are a great self-organizer and have top-tier project management skills plus a love for processes and results
You have a basic understanding of core financial concepts and a keen interest in venture and private asset investing
You have good English, and ideally German
You are team-oriented and ambitious and bring fun energy to work

You'll have the unique opportunity to help us scale a thriving Fintech startup to broad market adoption and gain valuable insights from experienced entrepreneurs
You will support our Customer Success Team on business-crucial topics from execution to process improvement, tackling real-life customer challenges
You'll have a direct impact on user experience and the success of the business by ensuring the deals we facilitate are executed at the highest possible quality
This role is set up to equip you with the skills to succeed in a full-time Customer Success or Account Management role at bunch, a VC, or any other startup
Make your mark in a mission-driven FinTech startup that values each of its bunchies
Be mentored by experienced operators and founders, that take your development seriously
Learn fast in a culture that values ownership, creativity, and trust and always strives to empower others
Additionally enjoy benefits in mobility, food and learning
Take part in a network of people passionate about investment and work closely with the most interesting players in the private market.
Benefit from working with a diverse mix of talents, unrivalled energy, and team spirit within a culture of drive and ownership
Flexible hours and a remote office setup with possibility to work in our coworking space in Hamburg