IT Operations - Working Student (w/m/x/d)

MILES Mobility GmbH · Berlin · 20 hours a week

WerkstudentGerman needed: none

Still open on 4 Nov

You apply on the company's own website.

Key facts

First-Line Support: Handle incoming IT support tickets and resolve hardware or software issues efficiently to minimize downtime for our team.
User Lifecycle: Support our onboarding and offboarding processes by setting up accounts, managing digital access, and preparing hardware for new MILES employees.
Documentation: Maintain and continuously improve our internal IT documentation and knowledge base to keep our processes transparent and clean.
Daily Operations: Assist the core IT team with day-to-day operations, system maintenance, and small-scale infrastructure projects.
Team Assistance: Act as a helpful and reliable go-to person for all everyday IT questions across various departments.

Education: You are currently enrolled in a university degree program in IT, Computer Science, Business Informatics, or a related field.
Tech Fundamentals: You bring a solid understanding of IT basics, including operating systems (macOS & Windows), hardware troubleshooting, and basic networking concepts.
Mindset: You are highly organized, reliable, and approach problems with a structured and proactive attitude.
People Skills: You actually enjoy working with people, not just machines. Clear, empathetic, and patient communication is natural to you.
Bonus Points: Initial experience with modern IT administration tools, MDM solutions, or ticketing systems is a distinct plus.
Languages: Fluent English skills are required; German is a major advantage since you will be supporting our local team.

Mobility: Use monthly MILES credits.
Discounts: Access 1,500+ providers for discounts on sneakers, theater visits, and more.
Home Office: Enjoy the flexibility of working from our office in Berlin and from home.
Retirement: Secure your financial future with our attractive pension plan.
Growth: We prioritize personal development through knowledge sharing and training opportunities (with the support from our HR Team and the Team Leads).
Social Impact: We dedicate a portion of our revenue to support regional social projects, actively contributing to the well-being of society and the environment. #milescharity

First-Line Support: Handle incoming IT support tickets and resolve hardware or software issues efficiently to minimize downtime for our team.
User Lifecycle: Support our onboarding and offboarding processes by setting up accounts, managing digital access, and preparing hardware for new MILES employees.
Documentation: Maintain and continuously improve our internal IT documentation and knowledge base to keep our processes transparent and clean.
Daily Operations: Assist the core IT team with day-to-day operations, system maintenance, and small-scale infrastructure projects.
Team Assistance: Act as a helpful and reliable go-to person for all everyday IT questions across various departments.

Education: You are currently enrolled in a university degree program in IT, Computer Science, Business Informatics, or a related field.
Tech Fundamentals: You bring a solid understanding of IT basics, including operating systems (macOS & Windows), hardware troubleshooting, and basic networking concepts.
Mindset: You are highly organized, reliable, and approach problems with a structured and proactive attitude.
People Skills: You actually enjoy working with people, not just machines. Clear, empathetic, and patient communication is natural to you.
Bonus Points: Initial experience with modern IT administration tools, MDM solutions, or ticketing systems is a distinct plus.
Languages: Fluent English skills are required; German is a major advantage since you will be supporting our local team.

Mobility: Use monthly MILES credits.
Discounts: Access 1,500+ providers for discounts on sneakers, theater visits, and more.
Home Office: Enjoy the flexibility of working from our office in Berlin and from home.
Retirement: Secure your financial future with our attractive pension plan.
Growth: We prioritize personal development through knowledge sharing and training opportunities (with the support from our HR Team and the Team Leads).
Social Impact: We dedicate a portion of our revenue to support regional social projects, actively contributing to the well-being of society and the environment. #milescharity