Working Student (f/m/d) Complaints and Returns Management

Siemens AG · Furth · up to 20 hours a week

WerkstudentGerman needed: fluent

Still open on 3 Nov

You apply on the company's own website.

Key facts

Hours: Up to 20 hours a week
Where you work: Company and home
Language needed: German and English
Subject you study: Business Administration, Industrial Engineering, Economics

You help handle orders for spare parts, returns and repairs by entering relevant order data in the relevant IT systems
Next, you process complaints and actively help create and follow up cost estimates
To ensure a smooth process, you check prices, terms and costs and clarify technical, logistical and commercial details together with the team
You look after customers in a service-minded way, pass on information for maintaining customer master data and monitor that orders are processed on time
You also help create external customer invoices and credit notes and monitor payments

Education: You are currently studying business administration, industrial engineering, economics or a comparable degree successfully
You have basic knowledge of MS Office and SAP
Ideally you have first experience in complaints and returns management or in order processing
You bring strong customer focus and quick understanding
Working style: You impress with teamwork, resilience, flexibility and an independent way of working
Language skills: You have very good German skills and basic knowledge of English

You help handle orders for spare parts, returns and repairs by entering relevant order data in the relevant IT systems
Next, you process complaints and actively help create and follow up cost estimates
To ensure a smooth process, you check prices, terms and costs and clarify technical, logistical and commercial details together with the team
You look after customers in a service-minded way, pass on information for maintaining customer master data and monitor that orders are processed on time
You also help create external customer invoices and credit notes and monitor payments

Education: You are currently studying business administration, industrial engineering, economics or a comparable degree successfully
You have basic knowledge of MS Office and SAP
Ideally you have first experience in complaints and returns management or in order processing
You bring strong customer focus and quick understanding
Working style: You impress with teamwork, resilience, flexibility and an independent way of working
Language skills: You have very good German skills and basic knowledge of English