Working Student (f/m/d) Goods Receipt Clarification & Complaint Processing

You support the team in the independent processing and coordination of logistics complaints in the Case Management Tool, for example, in cases of quantity discrepancies or transport damage. You track the clarification results and communicate regularly with the involved shipping departments and internal interfaces. You then implement the measures resulting from complaints, such as subsequent deliveries, returns, or credit notes. Additionally, you process faulty goods deliveries and examine various error patterns, for example, quantity discrepancies or incorrect delivery notes. Finally, you document the clarification processes and support the evaluation of delivery quality and projects for process optimization.

Education: You are currently successfully studying Logistics, Supply Chain Management, Industrial Engineering, or a comparable degree program. Experience and Knowledge: You ideally have operational logistics knowledge and initial experience with SAP. You are confident in using Microsoft Office. Focus of studies in Logistics or SCM is an advantage. Working Style: You work independently, solution-oriented, and are communicative in dealing with various interfaces. Language Skills: Very good German skills and English skills at least at B2 level.