Student Part-Time Assistant (m/f/d) for Phone App Support

Generali Deutschland · Cologne · 15 to 20 hours a week

WerkstudentGerman needed: not said

Still open on 2 Nov

You apply on the company's own website.

Key facts

You are a specialized contact person in app support for users of the Generali health app
You handle users' app-specific problems by phone or email and also carry out simple administrative tasks
You identify and document recurring error patterns and report them to the DevOps team
You collect users' improvement suggestions and prioritize them
You answer app store reviews and help improve app support

You are an enrolled student (m/f/d) and are looking for a varied, well-paid side job
You are willing to support us for between 15 and 20 hours per week alongside your studies
You can work at different times within our service hours of 8:00 am to 7:00 pm, which you sync with your study schedule, from home or at the Cologne site
You are communicative, have structured conversation skills and can help users in a de-escalating and objective way even in stressful situations
You are independent, reliable and customer-oriented
You have a good technical understanding and are confident with iOS and Android smartphones and with the PC
You can explain your technical understanding in simple words to less experienced app users

Modern work models to combine work and private life
Varied training and development offers, also mobile via app
Talent programs for professional development
Health care, sports, insurance and therapy offers
Opportunities to network with colleagues
Performance-based bonus, company pension plan and various discounts
Employee terms for insurance and financial products, corporate benefits, discounts and subsidies

You are a specialized contact person in app support for users of the Generali health app
You handle users' app-specific problems by phone or email and also carry out simple administrative tasks
You identify and document recurring error patterns and report them to the DevOps team
You collect users' improvement suggestions and prioritize them
You answer app store reviews and help improve app support

You are an enrolled student (m/f/d) and are looking for a varied, well-paid side job
You are willing to support us for between 15 and 20 hours per week alongside your studies
You can work at different times within our service hours of 8:00 am to 7:00 pm, which you sync with your study schedule, from home or at the Cologne site
You are communicative, have structured conversation skills and can help users in a de-escalating and objective way even in stressful situations
You are independent, reliable and customer-oriented
You have a good technical understanding and are confident with iOS and Android smartphones and with the PC
You can explain your technical understanding in simple words to less experienced app users

Modern work models to combine work and private life
Varied training and development offers, also mobile via app
Talent programs for professional development
Health care, sports, insurance and therapy offers
Opportunities to network with colleagues
Performance-based bonus, company pension plan and various discounts
Employee terms for insurance and financial products, corporate benefits, discounts and subsidies