Working Student (m/f/d) in Distance Channel Management

Ensure support: Handle internal calls or tickets by phone, email, or self-service portal, clarify initial questions, provide quick solutions in first-level support. Administration: Perform simple administrative tasks such as setting up new users, services, or permissions. Requests and requirements: Act as liaison between users and assist in clarifying user requests and requirements.

You are studying computer science, business informatics, business administration, or are enrolled in a comparable degree program. You work confidently with common MS Office programs and ideally have initial experience in administering call center software or working with ITSM software (e.g., Ivanti Service Manager). You impress with a friendly and open demeanor, enjoy direct contact with internal customers, and remain calm even in stressful situations. You have very good German language skills, both written and spoken.