Working Student (f/m/d) IT Service Portfolio Management

Define and standardize services: You translate operational activities and customer needs into clearly structured service packages (service descriptions, deliverables, scopes, out-of-scope definitions and SLAs). Shape pricing & profitability: In close cooperation with our finance and controlling colleagues you support the development of pragmatic pricing concepts, cost calculations and billing models for our new service packages. Manage interfaces: You coordinate closely with customer managers, product owners, finance and technical experts, obtain input, question requirements and combine commercial and technical perspectives. Bring services to life: You develop customer- and sales-ready documents (one-pagers, slide decks, specifications, price tables) and help anchor the services successfully in the organization. Work AI-supported: You actively use state-of-the-art generative AI tools in your daily work to efficiently draft, refine and prepare documentation, service descriptions and presentations. Build knowledge base & enablement: You maintain and structure our service and pricing documentation in Confluence and create guidelines and templates for our customer-facing teams. Bring market & customer perspective: You look at our offerings with a "customer lens": Where do we create the greatest benefit? How do we clearly and economically separate service, maintenance and standard product?

You are studying business informatics, business administration with IT focus, industrial engineering or a comparable degree program and are enrolled for at least one year. You have a strong understanding of modern B2B and SaaS business models and the differences between individual project business, scalable software products and recurring services. You have a pronounced ability to precisely summarize complex technical and operational matters and translate them into understandable, clearly delimited service packages (scopes, deliverables & delimitations). You consistently think from the customer perspective and manage to work out the concrete business value of our services and present it convincingly. You have a feel for visual preparation and enjoy creating structured one-pagers, presentations and documentation (e.g. in Confluence or PowerPoint) that give internal teams and customers immediate orientation. You convince with communication strength and openness, proactively approach customer managers and subject matter experts and independently conduct alignments to gather input for our service packages. You bring a structured, independent way of working, love to take responsibility for your own work packages and work solution-oriented with a healthy hands-on mentality. You have negotiable English and German skills, written and spoken, as you write documents and concepts for an international environment.

Modern corporate culture: Hybrid work, flexible working hours, 30 days vacation, first-name culture & open doors Upskilling & further education: Internal knowledge sharing & Siemens My Learning World Celebrating together & team building: Summer parties and Christmas parties, team events like Hacon on Top Healthy & tasty through the work day: Bahlsen canteen & snack room Working in the office: Central location at Lister Meile & roof terrace with grill Network: Become part of our working student network & actively exchange with other students